TERMS AND CONDITIONS

1. Substitutions – We are an online service, and when an ordered item is out of stock or no longer available we will try to send an alternative. We ask that you pay in full for the entirety of your delivery, but you may return unwanted substitutions on the same delivery and the cost of these goods will come off your next delivery total and you will receive a credit note. Please be advised that, where possible, it is our policy to send a like-for-like product of the item ordered, even if the Price Mark has changed. If an item is on a current promotion we will endeavour to honour the price we have allocated to the promotion for the length of that promotion. If a price or Price Mark changes and is not on promotion, we will send the goods at the changed price, and ask that you pay in full at the point of delivery, but you may return unwanted items on any delivery within 15 days and receive the credit for them on your next  delivery, which will come off your next invoice total.

2. Credits – We need a minimum of 48 hours to process any credits owed.  All deliveries must be paid for in full at the point of delivery. We do not allow our delivery drivers to amend invoice or credits totals at the point of delivery. However, if there is any problem with your delivery, or you feel you are owed credits that you have not yet received, please call Gold Customer Support on 0330 333 7003 and we will endeavour to rectify the problem, subject to any investigations. We ask our customers to check their deliveries before signing for them at the point of delivery, which enables us to fill out a Credit Request Form and return unwanted/ damaged goods with the driver. If the driver has left after a delivery and you notice a problem with goods received, please contact Gold Customer Support as soon as possible on 0330 333 7003 and we will aim to resolve the problem. You are entitled to credit if: there has been a shortfall on your delivery (ie if you have been charged, but have not received goods), goods have a sell by/ best before date that is unreasonably short and therefore limits your opportunity to sell it, an item has been substituted and the substitution is unwanted, goods which have been sold to you are damaged, you have been wrongly charged for goods, or if the item is unwanted within 15 days. Please be advised that if goods are being returned to us because they are damaged or unwanted, we will need to physically receive these goods back before we are able to begin our credits process, which will then take a minimum of 48 hours. We ask that any time you are requesting credit, you fill out the Credit Request Form with one of our delivery drivers, so we can properly investigate your request. Credits will be returned to you via a deduction on your next invoice total and will be documented with a credit note. If you require any further clarification on the credits process please call Gold Customer Support on 0330 333 7003.

3. Returns – You are entitled to return unwanted, short-dated, or damaged goods on the delivery in which the goods were received, or on a subsequent delivery, within a reasonable timeframe. We ask when returning goods with a delivery driver, that you fill out a Credit Request Form. We are unable to begin to investigate in order to issue credit, until we physically have the stock back at depot. Please call Gold Customer Support on 0330 333 7003 for further clarification of our returns process.

4. Payment – All deliveries must be paid for in their entirety at the point of delivery. Failure to do so may result in us returning our goods back to depot. If a customer fails to pay for their full delivery at the point of delivery on multiple occasions, this may result in us withdrawing the Gold service to that customer, permanently. Our delivery drivers work hard to deliver to all of our customers in a timely manner and any delays can severely hinder the service. We ask that if there are any problems with your delivery, you contact Gold Customer Support on 0330 333 7003.

5. Abuse – Our delivery drivers are not responsible for issuing credits, or any service problems. We therefore kindly ask that you refrain from any abusive behaviour of a physical or verbal nature and that any problems with your delivery are addressed by calling Gold Customer Support on 0330 333 7003. Our delivery drivers are entitled to an abuse-free working environment and any abuse levelled at our drivers may result in a permanent withdrawal of the Gold service.

6. Timeslots – Your delivery can arrive any time from 8am until 8pm on the delivery date requested. Go Local Direct aims to offer a free next day delivery service.. For further clarification on our timeslot policy please call Gold Customer Support on 0330 333 7003.

7. Next Day Delivery- Our service aims to deliver your goods as soon as the next working day (excluding weekends), provided you order before midnight. However, there may be exceptional or unforeseen circumstances which may prohibit us from next-day delivery. These can include motoring incidents or sickness and  - rarely - it may be necessary to reschedule your delivery. The Gold service reserves the right to re-schedule your delivery in these rare and exceptional circumstances and you will be notified of any delivery changes. In these circumstances, you may wish to cancel your delivery and your statutory rights will not be affected. Please call Gold Customer Support on 0330 333 7003 for further clarification on this policy.

8. Payment Method – We ask that all of our customers make payment at the point of delivery via credit or debit card. If you have at least a three-month trading history with us, you may then wish to change your payment method to Direct Debit – which is debited weekly (Thursday) for the previous week’s billing (Monday-Saturday). Any Direct Debit requests will be subject to the necessary credit checks.

9. Minimum Spend – In order to receive a Gold delivery you will need to order a low minimum value of £200 worth of standard priced groceries, excluding VAT. This excludes any current goods on promotion and all cigarettes and tobacco goods. For further clarification on our Minimum Spend criteria please call Gold Customer Support on 0330 333 7003.

10. Registration – In order to sign up for the Gold service you will need a valid email address and full proof of identification, as you would when registering with any Cash and Carry. We will need to see the following documents: photographic ID (such as a passport or driver’s licence), a utility bill for your business and home premises and a signed registration document. We may need to update this ID periodically to keep your account live. If you require further clarification on the registration process please call Gold Customer Support on 0330 333 7003.

11. Online Ordering – Gold is an online service. You will need to have a valid email address and access to a computer to order and receive all documentation for your account. For further clarification on our online ordering system please call Gold Customer Support on 0330 333 7003.

12. Complaints – If you have any complaints about your delivery or any element of service you have received please call Gold Customer Support on 0330 333 7003. If you are still not satisfied, please contact us in writing at: Gold Complaints, Parfetts Cash & Carry, Didsbury Road, Stockport, SK4 2JP.

13. Web Ordering – You can order from us at your convenience at www.golocal.direct and if you have any difficulty ordering, please contact Gold Customer Support on 0330 333 7003.

14. Disclaimer – Parfetts reserve the right to withdraw the service in certain instances when they affect the livelihood of our symbol stores, or when we feel the service or our staff have been mistreated. Please call Gold Customer Support on 0330 333 7003.

15. Reservation of title – Any goods supplied by A.G PARFETT & SONS LTD against a Direct Debit, cheque or card payment, shall remain the property of the Company until the bill has been paid. In the absence of payment the Company reserves the right to repossess such goods.

16. Persons under the age of 18 are not permitted to purchase alcohol, cigarettes or tobacco.

17. The safety of the goods, once delivered, are the responsibility of the purchaser.

18. It is the retailer’s responsibility to check their order before our driver leaves before signing for their delivery.

19. 

CCEP Parfetts Online BBQ Prize Draw Terms

Short Terms and Conditions

GB Parfetts customers only. Purchase required. Promotion opens on 09/07/2023 and closes on 15/07/2023. 1 winner will win a BBQ. The winner will be selected by random draw. To enter, buy 1 case of Jack Daniels & Coca-Cola 330ml (Product Code: 121793), and 1 case of Jack Daniels & Coca-Cola Zero Sugar 330ml (Product Code: 121795), for your chance to win a BBQ. Max 1 entry per customer per day. Max 1 prize per customer. Full terms at https://online.parfetts.co.uk/terms. Promoter: Coca-Cola Europacific Partners GB

Minimal Terms and Conditions (only to be used where space is very limited)

GB 16+. Purchase required. Promotion closes 15/07/2023. T&Cs apply, see https://online.parfetts.co.uk/terms.

Full Terms and Conditions

1. Promoter: Coca-Cola Europacific Partners Great Britain Limited, Uxbridge, UB8 1EZ. Please do not send correspondence to this address.

2. The Prize: 1 x BBQ (Make: Lifestyle. Model No: LFS687Q/SRGG21201. Name: 2-Burner Gas Grill)

3. Maximum of one prize per customer.

4. The prize is not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the prizes for profit is prohibited. Any breach of this term will result in disqualification and we reserve the right to cancel the prize.

5. Eligibility: Entry is open to GB Partfetts customers except employees (and their immediate families) of the Promoter and any other companies associated with the promotion. In entering the promotion, you confirm that you are eligible to do so and eligible to claim any prize you may win. We may require you to provide proof that you are eligible to enter the promotion and/or claim any prize you may win.

6. Start date and closing date: This promotion opens at 00:00 on 09/07/2023 and closes at 23:59 on 15/07/2023. Entries received after the closing date are automatically disqualified.

7. How to participate: To enter, buy 1 case of Jack Daniels & Coca-Cola 330ml (Product Code: 121793), and 1 case of Jack Daniels & Coca-Cola Zero Sugar 330ml (Product Code: 121795) in a single transaction, for your chance to win a BBQ. Entrants will be automatically entered into the draw upon making a qualifying purchase.

8. Entries are limited to one per customer per day.

9. For the avoidance of doubt only one unique email address and mobile number will be accepted per customer.

10. Winner selection and notification: The winner will be drawn via a computerised system producing verifiably random results from all valid entries, within 7 working days of the closing date and winners will be notified within 5 days thereafter via email to the email address submitted with their entry.

11. If you are a winner, you must claim your prize within 28 days of our notification. Reasonable efforts will be made to contact you by email or phone, using the contact details associated with your Parfetts’ account. If you cannot be contacted or you have not claimed your prize (or failed to provide an address for delivery if so requested) within 28 days of notification, or you are unable to comply with these terms and conditions, we reserve the right to offer the prize to the next eligible entrant drawn at random in accordance with these terms. We do not accept any responsibility if you are not able to take up the prize for any reason.

Last updated: July 2022

2758-1927-6296, v. 2

Classification - Internal

12. Prize fulfilment: Prizes will be despatched within 3 working days of acceptance. Prizes returned undelivered will be assumed unwanted and we reserve the right to select an alternative winner in accordance with these terms.

13. We are not responsible for:

13.1 any incorrect or inaccurate information, whether caused by you, printing errors or by any of the equipment or programming associated with or utilised in the promotion;

13.2 technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in phone lines or network hardware or software failures of any kind including any injury or damage to any person's computer account resulting from participating in this promotion, or mistranscribed data;

13.3 unauthorized human intervention or human error which may occur in any part of the entry process or the process for allocating the prize(s);

13.4 technical or human error which may occur in the administration of the promotion or the processing of entries;

13.5 late, lost, undeliverable, damaged or stolen post; or

13.6 any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from your participation in the promotion or receipt or use or misuse of any prize. If for any reason your entry is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, your sole remedy is another entry in the promotion, if it is possible.

Nothing in this section shall exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability whose limitation is prohibited by law.

14. Use of a false name or address will result in disqualification.

15. All entries must be made directly by the person entering the promotion.

16. Entries from agents, third parties, organised groups or entries automatically generated by computer or completed in bulk, will not be accepted. No incomplete, illegible, altered, reconstructed, forged or corrupted entries will be accepted. Entries will only be accepted if they comply with these terms and conditions.

17. No responsibility can be accepted for entries or claims that are not submitted on time or in full, lost, mislaid, damaged, or delayed via e-mail/phone, regardless of cause, including, but not limited to, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind, or corrupted webpages.

18. In the event of circumstances outside our reasonable control, we reserve the right to void, suspend or cancel the promotion where it becomes necessary to do so, or amend or alter the terms of the promotion at any time, but we will always endeavour to minimise the effect on participants to avoid undue disappointment.

19. In the event of a prize being unavailable, we reserve the right to offer an alternative prize of equal or greater value.

20. If you win, you agree to co-operate (and to procure the co-operation of your companions who share in the benefits of the prize) with any of our reasonable requests relating to any post-winning publicity.

21. In so far as is permitted by law, we, our agents or distributors will not in any circumstances be responsible or liable to compensate you or accept any liability for any loss, damage, personal injury, or death

Last updated: July 2022

2758-1927-6296, v. 2

Classification - Internal

occurring as a result of taking up the prize except where it is caused by the our negligence or that of our agents or distributors or that of their employees. Statutory rights are not affected.

22. Our decision is final in relation to promotional matters and no correspondence or discussion will be entered into.

23. In the event of a discrepancy between these standard terms and conditions and the details in the promotional material, these terms will prevail.

24. We reserve the right to verify all entries and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify a participant where there are reasonable grounds to believe:

24.1 there has been a breach of:

24.1.1 these terms and conditions;

24.1.2 any law; or

24.1.3 any instructions forming part of this promotion's entry requirements or otherwise;

24.2 a participant has gained unfair advantage in participating in the promotion or won using fraudulent means; or

24.3 a participant's conduct is contrary to the spirit or the intention of the promotion.

25. A list of winners will be available by sending a stamped, self-addressed envelope to CCEP Parfetts Online Promotion, Commercial Development, Coca-Cola Europacific Partners Great Britain Limited, Uxbridge, UB8 1EZ, within 3 months of the closing date of the promotion. Only the first name, surname and county of the winners will be disclosed. If you object to your details being made available, you must inform us when you are notified of your win. Please note that we may still be required to share your details with the Advertising Standards Authority.

26. If any provision of these terms and conditions (or any part thereof) is held to be invalid or unenforceable, all remaining provisions (or part thereof) will remain in full force and effect.

27. These terms and conditions are governed by relevant UK law and you and we agree to only bring legal actions about these terms and conditions in a UK court. We will try to solve any disagreements quickly and efficiently.

28. Data Protection: By submitting an entry, you acknowledge that the processing of your personal data is necessary for us to fulfil our obligations in respect of the promotion and to enable you to enter the promotion and/or to claim any prize you may win. You confirm and warrant that all data provided by you for these purposes are accurate. If you exercise your right to object to the processing of your personal data prior to the end of the promotion, your participation may be cancelled.

Parfetts & KitKat Sharing Bars Promotion

Full Terms and Conditions

These Terms & Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry and claim instructions are deemed to form part of the Terms & Conditions and by entering this promotion all participants will be deemed to have accepted and be bound by the Terms & Conditions. Please retain a copy for your information.

The Promoter takes data protection seriously. By entering in this promotion, participants confirm that they have read the Privacy Policy[CT5] [NA6]  [https://www.parfetts.co.uk/privacy], and agree to these Terms & Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018.

Promoter: A.G Parfett & Sons Limited, Head Office, Didsbury Road, Stockport, SK4 2JP[CT7] [NA8]

PLEASE DO NOT SEND ENTRIES TO THIS ADDRESS.

Eligibility

The promotion is open to Great Britain (England, Scotland & Wales) residents aged 18+ only, who are Parfetts customers.

This promotion excludes employees and the immediate families of the Promoter, its affiliated companies, agents, or anyone else professionally connected to the promotion.

Entrants must have access to the Parfetts Whatsapp® Group.

• 
  
• Purchase necessary. Please retain proof of purchase, dated within the promotional period. Order through your Parfetts account. [CT9] [NA10]
• 
  
• Maximum 1 x entry per business during the promotional period.

There is a maximum of 1 prize per person, and 1 prize per business during the promotional period. Anyone trying to circumvent this rule by using alternative details or proof of purchase from cases not intended for use in this promotion will be disqualified.

Bulk entries made from trade, consumer groups, agents, third parties or syndicates will not be accepted. If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of programme, application, script, brute force or any other automated means, that person’s claim(s) will be disqualified, and any prize awarded will be void.

• Entrants must obtain their employer’s permission to take part. Any tax liability arising from receipt of a prize will be the responsibility of the participant
• 
  
• Conduct of entry: The Promoter reserves the right at its sole discretion to disqualify any entrant found to be tampering with the operation of the promotion; or to be acting in any manner deemed by the Promoter to be in violation of the Terms & Conditions; or to be acting in any manner deemed by the Promoter to be disruptive.
  
  Anyone trying to circumvent the rules stated in these Terms & Conditions by using alternative details will be disqualified from this promotion.

• Promotional Period

  
  

  
  

  The promotional prize draw entry period will run between 00.00 on 31.03.25 to 23.59 on 20.04.25.

  Purchases made outside these dates and times will not be included in the prize draw. 

  Prize Detail 

  •  
  •  There are 10 x prizes available to be won in total (split 5 for East region and 5 for West region). Each prize is £100 Parfetts depot credit, to spend on Nestlé Confectionery products.
  • 
    
  • Entry Requirements
     
    To enter for a chance to win, participants must purchase a minimum of 2 x cases of KITKAT Sharing Bars  [KITKAT Salted Caramel sharing bar 15x99g, KITKAT Double Chocolate sharing bar 15x99g, KITKAT Hazelnut sharing bar 15x99g] [CT11] [VC12] via your Parfetts account [CT13] [NA14] in the same transaction during the promotional period. Products are subject to availability and whilst stocks last.
  • Once a qualifying purchase has been made, entrants will automatically be entered into the prize draw. If any entrant wishes to opt-out of the promotion, they can contact their local depot team by 23:59 on 21.04.25.

• Please retain proof of purchase.

  
  

  The Promoter takes no responsibility for entries delayed, incomplete or lost due to technical reasons or otherwise. 

  
  

   Winner selection and notification

   

  • All valid entries in their respective region as detailed above (East/West) will be entered into a prize draw for each respective region. There are 5 x prizes available to be won per region. 10 prizes in total.
  • 
    
  • 5 winners from each region (plus reserves) will be drawn via an independently audited and verified random prize draw selection computer process within 7 days of the closing date.
  • 
    
  • The winners will be notified via their RDA (Retail Development Advisor) within 7 working days of the draw taking place, giving instructions for the next steps of the claim process. The Promoter will request potential winners to provide/confirm information including: their name, telephone number, proof of age, email address and store address.  Once verified, the winners will have the depot credit added to their account within 28 days.
  • 
    
  • Please retain winning communication until the prize has been verified.
  • 
    
  • It is the responsibility of entrants to check junk/spam folders to ensure they are in receipt of any communications.   Inaccurate information may result in the prize being forfeited. Winners should retain their notification email message until their win has been verified.
  • 
    
  • The Promoter will make reasonable efforts to contact the winners, however, if any winner has not responded to notification within 14 days or if a selected winner is ineligible, otherwise in breach of these Terms and Conditions, or unable to take up the prize for any other reason, the Promoter reserves the right to withdraw the prize, which will be forfeited and re-allocate the prize back into the promotion and select the reserve(s) next in line from the original draw. These reserve(s) will be contacted by the same process. If a winner has not been contacted and the prize awarded within 28 days, then the Promoter reserves the right to withdraw the prize.

• General

   

  The Promoter is not responsible for the acts or default of third-party suppliers but will endeavour to resolve any issues that may arise.

  
  

  The Promoter’s decision is final with regards to all promotional matters.

• Limitations of liability: Neither the Promoter, its agents or anyone professionally connected to the promotion, assume any responsibility or liability for: 

  • Any incorrect or inaccurate entry, or for any faulty, erroneous or failed electronic data transmissions;
  • Communications line failure, regardless of cause, with regards to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion;
  • Inaccessibility or unavailability of the internet or the microsite or any combination thereof;
• To the extent permitted by law, the Promoter cannot accept any responsibility for any damage or loss suffered by any entrant as a result of entering the promotion or accepting the prize or any injury or damage to the entrant's or any other person's computer or mobile telephone relating to or resulting from participation in or downloading any materials in connection with the promotion.
   
• Any tax liability arising from receipt of the prize will be the responsibility of the recipient.

Prizes are not transferable or exchangeable unless otherwise agreed in writing by the Promoter and cannot be redeemed for any other form of compensation. In the event for any reason the user does not take any element of the prize at the time stipulated by the Promoter, then that element of the prize will be forfeited by the user and no other form of compensation will be supplied in lieu of that element of the prize, unless otherwise agreed.

If, for any reason, any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion modify or suspend the promotion or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these Terms and Conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

The Promoter reserves the right to verify all entries/winners including but not limited to asking for receipt/proof of purchase, and identity details in the form of a copy of a current passport or driver’s licence (which they must provide within 14  calendar days) and to refuse to award a prize or withdraw prize entitlement, and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions or any instructions forming part of this promotion’s entry requirements or otherwise, where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means. The Promoter will be the final arbiter for all decisions, which are final and binding. It will not respond to any correspondence.

By taking part in the promotion, winners agree that Parfetts may contact them to ask whether they want to participate in marketing activities relating to the promotion.

Subject to Parfetts Privacy Policy, the surnames and counties of verified winners will be available upon request by sending an email to [email protected] with the subject line KitKat® Sharing Bars Winners for a period of 3 months following the end of the promotion. The Promoter reserves the right to refuse any or all such requests. When contacting this email address, your request will be actioned in line with Parfetts Privacy Policy. If any winner objects to their information being published, then they can contact the Promoter by emailing [email protected] with the subject line KitKat® Sharing Bars. We may nevertheless disclose the information to the Advertising Standards Authority if required to do so.[CT15] [NA16].

If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms & Conditions and the remaining clauses shall survive and remain in full force and effect.

The Promotion and these Terms & Conditions will be governed by the laws of England and Wales and any disputes as to the meaning of these terms will be subject to the exclusive jurisdiction of the participants’ local courts.

In the event of circumstances outside the Promoter’s reasonable control and only where circumstances make this unavoidable, the Promoter and those partnered with the promotion reserve the right to cancel or amend the promotion or these Terms and Conditions at any stage but will endeavour to minimize the effect to entrants in order to avoid undue disappointment.

Data Protection

The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent/you have opted-in to receive future marketing communications. The surnames and counties of verified winners will be made available as set out in the appropriate clause above, and winners can object to this by emailing [email protected]. Otherwise, your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. Click here for the Promoter’s Privacy Policy. You can request access to your personal data, have any inaccuracies rectified or request deletion of personal data by sending an email to [email protected] By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purposes of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.[CT17] [NA18]

     [CT1]To check with Parfetts that this is correct  [NA2]Yes, this is correct.  [CT3]Parfetts to check/confirm  [NA4]https://www.parfetts.co.uk/terms  [CT5]Link to Parfetts privacy policy  [NA6]https://www.parfetts.co.uk/privacy  [CT7]Parfetts to check/confirm correct  [NA8]Confirmed  [CT9]Parfetts to confirm  [NA10]Confirmed  [CT11]Vicks to add SKU details ie. XX x KITKAT Sharing Bar Milk XXg  [VC12]Complete  [CT13]To check with Parfetts that this is correct  [NA14]Confirmed  [CT15]Parfetts to check/confirm info still correct  [NA16]That’s still correct.  [CT17]Parfetts to check/confirm info still correct  [NA18]This is correct.